Refund Policy

Refunds for event/conference entry tickets are subject to the following conditions:

 

• Tickets are non-transferable and non-refundable, except in cases where the ticket holder is unable to attend the event due to circumstances beyond their control, such as illness, unavoidable emergencies, or force majuere. In such cases, refunds may be considered at the discretion of the Organiser, upon receipt of a formal request accompanied by supporting documentation.

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• All requests for refunds must be submitted in writing to the Congress Secretariat and is subjected to the approval of the committees. 

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• Refund requests will be accepted up to one month before the event date, however they will only be granted 50% of the total amount paid (after subtracting any relevant expenses). 

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• Refund requests received later than three (3) days prior to the scheduled event/ conference start date will not be considered and 100% of the paid amount would be forfeited. 

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• Refunds will be processed within thirty (30) days of approval and will be issued to the original payment method used for purchase. Any finance charges, including but not limited to bank fees, foreign exchange charges, etc., incurred for the processing of this refund will be borne by the customer.​​​

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• The Organiser is not responsible for any other incidental costs incurred by the customer in their plans to attend the event, such as hotel accommodation, travel costs, etc. No compensation will be provided in the event of any refund/cancellation by the customer.

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• Sponsors that purchased the package as a single unit, refunds won't be processed separately for specific items or components within the package.

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• For other extraordinary scenarios, such as Group Bookings and sponsored delegates, please email the Congress Secretariat email for further clarification.

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• The Organiser reserves the right to refuse refund requests that do not comply with these terms and conditions.

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Updated: 1st August 2024