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Refund Policy

Refunds for event/conference entry tickets are subject to the following conditions:


  • Refunds will only be issued if the event is cancelled by the Organiser. In such cases, a full refund will be provided to the ticket holder.


  • Tickets are non-transferable and non-refundable, except in cases where the ticket holder is unable to attend the event due to circumstances beyond their control, such as illness, unavoidable emergencies, or force majuere. In such cases, refunds may be considered at the discretion of the Organiser, upon receipt of a formal request accompanied by supporting documentation.


  • Requests for refunds must be submitted in writing to the Congress Secretariat at least three (3) days prior to the scheduled event/conference start date. Requests received after this deadline will not be considered.


  • Refunds will be processed within thirty (30) days of approval and will be issued to the original payment method used for purchase. Any finance charges, including but not limited to bank fees, foreign exchange charges, etc., incurred for the processing of this refund will be borne by the customer.


  • The Organiser is not responsible for any other incidental costs incurred by the customer in their plans to attend the event, such as hotel accommodation, travel costs, etc. No compensation will be provided in the event of any refund/cancellation by the customer.


  • The Organiser reserves the right to refuse refund requests that do not comply with these terms and conditions

Updated: 1st March 2024

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